StrucSure Home Warranty - Builders: FAQs

1. What makes you different from the competition?
StrucSure Home Warranty was co-founded by a builder with the intent of making structural coverage affordable, flexible and easy for builders of all sizes. We offer personalized service through our field reps and home office. Builders may register or renew their registration, pay the registration fees, and request home enrollment application—all online. Learn more about what makes us different by clicking here.

2. How long has your company been in business?
StrucSure Home Warranty was founded by Jerry Thompson in 1997. Jerry Thompson has been in the home warranty business since 1985.

3. How do I register as a new homebuilder?
Please click here to become a member.

4. I have researched other warranty companies and they require certified financial statements, a signed personal guaranty, and a bond as part of their application process. Do you require these items as well?
No. At this time, StrucSure does not require those items.

5. What does your 10-year warranty cover / not cover?
The 10-year warranty covers major structural defects. Please click here for a complete listing of covered items. Note that our warranty does not cover cosmetic workmanship items.

6. Does your 10-year warranty program cover service-related problems after the house is built?
For coverage on these kinds of service-related problems, builders can purchase our 2-10 home warranty, which will back them on workmanship in the first year and the delivery portion of systems through the second year.

7. What happens if a structural issue with a load-bearing part of the home causes a failure or damage to a non-load bearing part?
StrucSure covers the direct damages that would result from this specific occurrence. Many of our competitors do not.

8. How does the third-party arbitration work?
If there is a dispute between you and your buyer, StrucSure Home Warranty will bring in a mutually-agreed upon arbitration service to settle the dispute out of court.

9. Are your warranties FHA approved?
StrucSure Home Warranties meet FHA, VA and HUD warranty criteria, which in turn maximizes financing options and reduces required inspections.

10. How much is your warranty program?
Initial member enrollment is $495 with an annual fee of $295. For home enrollment, StrucSure can offer competitive pricing with both fixed and per thousand rates. Pricing is dependent on location and volume. Contact us to get in touch with a sales representative in your area and learn more.

11. How much paperwork am I responsible for as the builder (such as forms, reports, etc.)?
We've made our process the simplest in the industry. We research your company, but do not require extensive paperwork like financial statements or long lists of references to become a member. For individual home enrollment, the form is only one page, there are no start-up fees, and faxed inspections are acceptable.

12. What are your inspection requirements?
StrucSure accepts faxed copies of the inspections that you get throughout the building process. Additional inspections may be necessary on a case-by-case basis.

13. How accessible are you and your corporate office if time is a factor?
Typically calls are answered in person and routed to the appropriate regional sales representative.
Our policy is to respond to inquiries within four hours.

14. How do you handle claims?
If a homeowner has a workmanship claim during the first year or a claim with the delivery portion of systems in the first or second year, they should contact the builder first. If the builder is unable or unwilling to respond, homeowners should file a Notice of Complaint form (found in their Warranty Coverage Booklet or online). Structural claims should be submitted directly to StrucSure Home Warranty using a Notice of Claim form (also found in the Warranty Coverage Booklet or online).

15. Does StrucSure Home Warranty have solid financial and insurance backing?
We do! Our Risk Retention Group is domiciled in Nevada which has some of the strictest capital requirements in the country. That means there is sufficient financial backing to cover the costs of a claim. You may have heard that structural warranties had a rocky start, and a couple of warranty companies went out of business in the 80s and early 90s. To make sure that we will be there for our builders down the road, we set aside a higher percentage of every dollar received than any company in the industry for the purpose of covering claims.

16. I have always built without warranty coverage. Why do I need them now?
An insurance-backed third-party warranty is important for builders so they aren’t legally exposed to construction defect issues. Without a warranty, builders face responsibility for defects that fall within a state's implied warranty period, which may be even longer than 10 years. StrucSure provides third-party binding arbitration to help both builders and buyers settle disputes out of court. The least expensive piece of insurance could be the piece that saves you the most... Don't take a chance on good fortune!

17. I have been with Brand X for several years. Why should I change?
The last thing you need is one more headache before closing. Builders across the board have told us that, above all, they want the process to be easy. We listened, and we offer the simplest home enrollment process in the industry. Our competitive pricing, quality coverage, and stellar service are three more reasons. But don't take our word for it... read what our clients have to say or contact us for a list of references.



	Builders > FAQs
	1. What makes you different from the competition? StrucSure Home Warranty was co-founded by a builder with the intent of making structural coverage affordable, flexible and easy for builders of all sizes. We offer personalized service through our field reps and home office. Builders may register or renew their registration, pay the registration fees, and request home enrollment application—all online. Learn more about what makes us different by clicking here. 2. How long has your company been in business? StrucSure Home Warranty was founded by Jerry Thompson in 1997. Jerry Thompson has been in the home warranty business since 1985. 3. How do I register as a new homebuilder? Please click here to become a member. 4. I have researched other warranty companies and they require certified financial statements, a signed personal guaranty, and a bond as part of their application process. Do you require these items as well? No. At this time, StrucSure does not require those items. 5. What does your 10-year warranty cover / not cover? The 10-year warranty covers major structural defects. Please click here for a complete listing of covered items. Note that our warranty does not cover cosmetic workmanship items. 6. Does your 10-year warranty program cover service-related problems after the house is built? For coverage on these kinds of service-related problems, builders can purchase our 2-10 home warranty, which will back them on workmanship in the first year and the delivery portion of systems through the second year. 7. What happens if a structural issue with a load-bearing part of the home causes a failure or damage to a non-load bearing part? StrucSure covers the direct damages that would result from this specific occurrence. Many of our competitors do not. 8. How does the third-party arbitration work? If there is a dispute between you and your buyer, StrucSure Home Warranty will bring in a mutually-agreed upon arbitration service to settle the dispute out of court. 9. Are your warranties FHA approved? StrucSure Home Warranties meet FHA, VA and HUD warranty criteria, which in turn maximizes financing options and reduces required inspections. 10. How much is your warranty program? Initial member enrollment is $495 with an annual fee of $295. For home enrollment, StrucSure can offer competitive pricing with both fixed and per thousand rates. Pricing is dependent on location and volume. Contact us to get in touch with a sales representative in your area and learn more. 11. How much paperwork am I responsible for as the builder (such as forms, reports, etc.)? We've made our process the simplest in the industry. We research your company, but do not require extensive paperwork like financial statements or long lists of references to become a member. For individual home enrollment, the form is only one page, there are no start-up fees, and faxed inspections are acceptable. 12. What are your inspection requirements? StrucSure accepts faxed copies of the inspections that you get throughout the building process. Additional inspections may be necessary on a case-by-case basis. 13. How accessible are you and your corporate office if time is a factor? Typically calls are answered in person and routed to the appropriate regional sales representative. Our policy is to respond to inquiries within four hours. 14. How do you handle claims? If a homeowner has a workmanship claim during the first year or a claim with the delivery portion of systems in the first or second year, they should contact the builder first. If the builder is unable or unwilling to respond, homeowners should file a Notice of Complaint form (found in their Warranty Coverage Booklet or online). Structural claims should be submitted directly to StrucSure Home Warranty using a Notice of Claim form (also found in the Warranty Coverage Booklet or online). 15. Does StrucSure Home Warranty have solid financial and insurance backing? We do! Our Risk Retention Group is domiciled in Nevada which has some of the strictest capital requirements in the country. That means there is sufficient financial backing to cover the costs of a claim. You may have heard that structural warranties had a rocky start, and a couple of warranty companies went out of business in the 80s and early 90s. To make sure that we will be there for our builders down the road, we set aside a higher percentage of every dollar received than any company in the industry for the purpose of covering claims. 16. I have always built without warranty coverage. Why do I need them now? An insurance-backed third-party warranty is important for builders so they aren’t legally exposed to construction defect issues. Without a warranty, builders face responsibility for defects that fall within a state's implied warranty period, which may be even longer than 10 years. StrucSure provides third-party binding arbitration to help both builders and buyers settle disputes out of court. The least expensive piece of insurance could be the piece that saves you the most... Don't take a chance on good fortune! 17. I have been with Brand X for several years. Why should I change? The last thing you need is one more headache before closing. Builders across the board have told us that, above all, they want the process to be easy. We listened, and we offer the simplest home enrollment process in the industry. Our competitive pricing, quality coverage, and stellar service are three more reasons. But don't take our word for it... read what our clients have to say or contact us for a list of references.